Amdanat – Terms of Service

Last updated: August 2026

Welcome to Amdanat. These Terms of Service set out the terms that apply when you purchase goods from Amdanat, either from our shop in Bala or through our online service.

By making a purchase from us, you agree to these terms. These terms do not affect your statutory rights as a consumer.

1. About Amdanat

Amdanat
58 High Street
Bala
LL23 7AB
Wales

Email: info@amdanat.cymru

2. Orders and purchases

We make every effort to ensure that product descriptions, prices, sizes and product information are accurate. However, colours may appear slightly different on different screens and availability may change.

All online orders are subject to availability. If we are unable to fulfil your order, we will contact you and, if you have already paid, arrange an appropriate refund.

3. Prices and payment

The price displayed at the time of purchase applies to your order, unless an obvious pricing error has occurred.

Payment must be made at the time of placing an online order or at the time of purchase in store.

We reserve the right to correct pricing or information errors before an order is accepted and dispatched.

4. Delivery

We will make reasonable efforts to dispatch orders within the timeframe stated at the time of purchase.

Delays may occur due to circumstances outside our reasonable control, including issues with carriers or suppliers.

If your order has not arrived within the expected timeframe, please contact us at info@amdanat.cymru.

5. Returns and exchanges

In-store purchases

Items purchased in our shop may be exchanged or refunded within 14 days, subject to our Returns Policy.

We ask that items are returned in the condition in which they were purchased, with tags attached and the original packaging where appropriate.

Please keep your receipt as proof of purchase.

Online orders

We will need to receive the item back in our store in the condition it was despatched, within 14 days of receipt for a refund or exchange.

We do ask that all items are returned in the original packaging with tags intact. This does not affect your statutory rights. 

You will be responsible for making sure the item reaches our store in perfect condition so please keep this in mind when you package the item for delivery to prevent any damage to the items or boxes.

Amdanat reserves the right to refuse the return of goods which have been damaged because they were not appropriately re-packaged.

With the exception of faulty and damaged goods you will be responsible for the return postage and do advise that you to obtain proof of posting.

Cancelling online orders

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days of receiving your parcel.

You can notify us by:

Email: info@amdanat.cymru

or by contacting Megan via Instagram.

Items should be returned to:

Amdanat
58 High Street
Bala
LL23 7AB
Wales

We ask that all items are returned in the condition in which they were sent, with tags attached and the original packaging where appropriate.

You may be responsible for the cost of returning goods where you have simply changed your mind, except where the goods are faulty or where you have another legal right to have the return cost covered by us.

We recommend using a postal service that provides proof of posting and keeping your proof until your return has been processed.

6. Sale items

Our Returns Policy states that sale items are not eligible for a refund or exchange under our voluntary returns policy.

However, this does not affect your statutory rights. If a sale item is faulty, not of satisfactory quality, unfit for purpose or does not match its description, you may still have statutory rights to an appropriate remedy.

7. Faulty or damaged goods

If you receive an item that is faulty, damaged or does not match its description, please contact us as soon as possible at info@amdanat.cymru.

We will deal with your request in accordance with your statutory consumer rights. Depending on the circumstances, your rights may include repair, replacement or a refund.

Nothing in this policy removes or limits any rights you have under consumer law.

8. Condition of returned goods

When returning an item, please package it appropriately to prevent damage during transit.

We may consider the condition of the item when processing a return. If an item has been damaged because it was inadequately packaged or has been handled beyond what is necessary to inspect it, this may affect the amount of any refund where permitted by law.

9. Refunds

Once we have received and processed a return, we will let you know the outcome of your request.

Where a refund is due, it will normally be made using the original payment method where possible.

For online cancellations made under your statutory cancellation rights, we will process the refund in accordance with the applicable legal requirements.

It may take some time for the payment to appear in your account, depending on your bank or payment provider.

10. Exchanges

Where an exchange is offered under our Returns Policy, we will try to provide the requested replacement subject to availability.

If the requested item is unavailable, we may offer an alternative or a refund where appropriate.

11. Cancelling an order before dispatch

If you wish to cancel an online order before it has been dispatched, please contact us as soon as possible at info@amdanat.cymru.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been dispatched, you may need to follow our returns process.

12. Your responsibilities

You are responsible for ensuring that the information you provide when placing an order, including your name, address and contact details, is accurate.

Amdanat cannot be held responsible for problems arising from incorrect information supplied by the customer.

13. Complaints

If you are unhappy with your purchase or any part of our service, we want to hear from you so that we can try to resolve the matter.

Please contact us:

Email: info@amdanat.cymru
Address: Amdanat, 58 High Street, Bala, LL23 7AB

We will aim to respond to and resolve your complaint as quickly and fairly as possible.

14. Statutory rights

These Terms of Service, our Returns Policy and any other information provided by us do not affect your statutory rights under UK consumer law.

Where any term in our policies conflicts with a statutory consumer right that cannot legally be excluded, that statutory right will apply.

15. Changes to these Terms of Service

We may update these Terms of Service from time to time. The latest version will be made available through our appropriate channels.

The terms applicable at the time of your purchase will apply to that order, unless otherwise required by law.

Amdanat
58 High Street, Bala, LL23 7AB
info@amdanat.cymru